Customer loyalty can mean the difference between success and failure in business.
Unfortunately in many companies, the customer has become a low priority with all of the demands on employee time. When people are not treated according to their expectations, they take their business elsewhere. What’s more, they usually relate their bad experiences to as many as ten other people. The question is not whether to improve your company’s service standard, but how.
Excellence in Customer Service pays off on the bottom line. A few of the key topics addressed in this vital workshop include:
- What Does the Customer Really Want?
- What Does Customer Service Really Mean?
- Understanding Human Behavior
- The Art of Satisfying Customers
- Cultivating Customer Loyalty
- Effective Communication
- The Art of Listening
- Handling Complaints and Mastering Difficult Situations
Let us develop a customized workshop or workshop series to meet your specific needs! One of our recent client engagements combined customer service, time management and stress management components to address the realities of this team’s challenges. The result- strategies to create happier customers and more effective, happier team.
Call today to discuss your team’s challenges.