Daniel Goleman refers to Emotional Intelligence as, “the capacity for recognizing our own feelings and those of others, for motivating ourselves, and for managing emotions well in ourselves and our relationships.”
More and more corporations and academic institutions are listing Emotional Intelligence competencies as criteria for selection, advancement, and retention. Likewise, leaders are realizing the importance of EI in preventing career derailment.
We offer two Emotional Intelligence instruments- EQ and Genos Emotional Intelligence
1. Emotional Quotient (EQ) measures emotional intelligence, or your ability to sense, understand and effectively apply the power and acumen of emotions to facilitate high levels of collaboration and productivity. With EQ training, your employees will develop the skills and knowledge to better understand your customers, how to manage their expectations, and ultimately meet their needs.
TTI Emotional Quotient is available as a stand-alone report, or integrated with Behaviors and Motivators in TTI TriMetrix® EQ.
Studies have shown that salespeople and customer service agents who have undergone EQ training develop more accounts, have higher sales, deliver strong customer service and realize better customer retention than those who have not. (Consortium for Research on Emotional Intelligence in Organizations)
Your overall score on the Emotional Quotient Assessment indicates your level of overall emotional intelligence. The higher the number, the more emotionally intelligent you are. If your goal is to raise your EQ, the components on which you have scored the lowest should be the focus of your development.
The report was designed to provide insight into two broad areas: Intrapersonal (yourself) and Interpersonal (the ability to understand other people, what motivates others, how they work and how to work cooperatively with them) emotional intelligence.
This report measures five dimensions of emotional intelligence
1. SELF-AWARENESS – The ability to recognize and understand your moods, emotions and drives, as well as their effect on others.
2. SELF-REGULATION – The ability to control or redirect disruptive impulses and moods and the propensity to suspend judgment and think before acting.
3. MOTIVATION – A passion to work for reasons that go beyond money or status, and a propensity to pursue goals with energy and persistence.
4. EMPATHY – The ability to understand the emotional makeup of other people.
5. SOCIAL SKILLS – A proficiency in managing relationships and building networks.
“After assessing our staff, implementing EQ training, and working on employees’ specific work strategies, we saw a 25% increase in annual profits.”
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2. Genos Emotional Intelligence – a Multi-rater Assessment
The Genos Self Assessment and Multi-rater 360, identifies how often people display emotionally intelligence workplace behaviors- behaviors with a proven link to success. Genos reports and development materials have been designed to support improved organizational effectiveness. All of their materials and methods build on the basics of managing our own and others emotions, a key to enhanced decision making, behaviors and performance at work.