Why Satisfied Customers Aren’t Enough

Posted Posted in Business Owner, Change Management, Customer Loyalty, New Year Planning, Relationship Building

The status quo is no longer enough. Your company has grown incrementally, but you are ready to take it to a totally new level. The challenge is how? The most powerful way to move forward can sometimes be to take a step back. Stop and ask the most basic question- why are we in business? Even better,  ask your best customers why […]