How Strong is Your Platform for Customer Growth?

Posted Posted in Business Owner, Customer Loyalty, Internal Business Assessment, Organizational Assessment, Relationship Building, Strategic Thinking and Planning

Without clients there is no business. But too many businesses add as many clients as they can, as quickly as they can, before they build the right framework.  If one of your business goals is sustainability, building the right infrastructure (see the post  Behind the Scenes- What is Really Going On) and focusing on strategies designed to develop loyal clients  will result in a stronger outcome. […]

Why Satisfied Customers Aren’t Enough

Posted Posted in Business Owner, Change Management, Customer Loyalty, New Year Planning, Relationship Building

The status quo is no longer enough. Your company has grown incrementally, but you are ready to take it to a totally new level. The challenge is how? The most powerful way to move forward can sometimes be to take a step back. Stop and ask the most basic question- why are we in business? Even better,  ask your best customers why […]

Two Fundamental Traits of Leaders Who Stand Out

Posted Posted in Business Owner, Communication, Employee Engagement, Leadership, Learning and Development, New Year Planning, Relationship Building, Strategic Thinking and Planning, Visioning

Many people aspire to becoming better leaders in their work, their community and in their own lives. No matter where you stand in terms of your leadership abilities there is room for all of us to keep growing. Leadership and learning are indispensable to each other. – John Fitzgerald Kennedy This article focuses in on two of […]